Datatel Communications Inc.

The Datatel IVR Payments Customer Adoption Study looks at how customers bill payment behavior evolved over the course of a year when presented with the option to make payments by phone interacting with an automated customer self-service option or by speaking with a live person.

The guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over 10 key areas to help teams accelerate their implementation.

Through this partnership, Allegiance will bring Datatel's solutions - including DatatelPay-By-Phone xPress and DatatelPay-By-Phone PRO - to its business and healthcare customers

The study, entitled 2019 IVR Payments Customer Adoption Study looks at how customers bill payment behavior changed when presented with a new payment option.